Refund, Replacement & RTO Policy

1. Dead on Arrival (DOA) Guarantee

If an end customer receives a product that is broken, defective, or electrically non-functional upon unboxing, SastaDealMart provides an immediate free replacement dispatch. A courier will collect the defective unit and hand over a brand new verified unit with zero additional cost to either the merchant or end customer.

2. Return to Origin (RTO) Handling

When a customer fails to accept delivery after 3 courier attempts or refuses at the door:

• The physical item is returned to the local hub within 48-72 hours.
• The item is inspected, restocked into merchant available inventory, and the wholesale cost is credited back in full.
• The standard courier return surcharge is debited on the weekly settlement invoice.

3. Customer Claims Process

Customers must submit video proof of defect within 7 days of delivery. Merchants can raise a replacement ticket directly within the SastaDealMart merchant support portal attaching customer photo/video proof for instantaneous warehouse dispatch.